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Terms and Conditions

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Terms and Conditions


Returns Policy

You may return most new, unopened unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Please make sure you order the correct product for your application (frequency coverage, color, Etc) If you order the wrong product and want to send it back, this is ok, but we can not refund the shipping that we paid to get it to you or the shipping you pay to get it back to us. We are sorry to implement this policy but due to the large number of customers just purchasing the wrong product and sending it back, we had to do something

Non-defective open box items returned within 10 days for credit or refund will be subject to a minimum 20% re-stocking fee . Special order items, cut cables, software and books are non-returnable. All return freight charges are the responsibility of the customer.

 

Defective Items

 

Defective items may be returned for an exchange, return or upgrade within 10 days of the purchase date. Non-defective open box items returned within 10 days for credit or refund will be subject to a minimum 20% re-stocking fee . Special order items, cut cables, software and books are non-returnable. All return freight charges are the responsibility of the customer.

Please make sure you order the correct product for your application (frequency coverage, color, Etc) If you order the wrong product and want to send it back, this is ok, but we can not refund the shipping that we paid to get it to you or the shipping you pay to get it back to us. We are sorry to implement this policy but due to the large number of customers just purchasing the wrong product and sending it back, we had to do something

 

 

Incomplete Orders

 

If anything is missing from your order, please search through all packing materials as occasionally the smaller parts may be hidden in the package. If the item is not found, notify us at once.

 

Occasionally, multiple cartons shipped at the same time from the same location will arrive at their destination two or three days apart.

 

 



If you need to return an item, call for return authorization

 

Shipping

Main Trading Company is pleased to announce our continuing policy of free ground shipping on most orders of new equipment over $100. Any orders over $100 will be subject to a Signature Confirmation upon delivery unless otherwise noted in the comments of the order. We are not liable for theft or loss if signature is waived. Most factory new radios and accessories qualify for free UPS ground shipping Or Free USPS Priority Mail (at our Discretion). Tracking numbers will be provided only if item is late or if there is a problem. USPS does not have real time tracking

 

For most orders that total over $100, UPS ground service or USPS Priority Mail (at our Discretion)( for shipments in the Continental USA 48 States only) is at no charge. Some exceptions include some larger items and some sale items. Most used or consignment and some open box items may have shipping charges that apply.

 

 

Orders containing both in-stock and out of stock items will not ship until all items are in-stock, unless you specifically request shipping the in-stock items separately. If your order qualifies for free shipping and you request shipping the in-stock items separately, the first shipment is free and subsequent shipments will be charged S&H unless the total value of the subsequent shipment is $100 or more.

 

 

Legal

We reserve the right to revise the terms and conditions of this Agreement at any time. Any such revision will be binding and effective immediately upon posting of the revised Agreement on our web site. Your continued use of our site constitutes agreement to any revision of the terms and conditions of this Agreement.

Governing Law

This Agreement shall be governed in all respects by the laws of the United States of America and by the laws of the State of Texas. Each of the parties irrevocably consents to the exclusive personal jurisdiction of the federal and state courts located in Texas, as applicable, for any matter arising out of or relating to this Agreement, except that in actions seeking to enforce any order or any judgment of such federal or state courts located in “Texas”, such personal jurisdiction shall be nonexclusive.